Refund and Returns policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Info@sweet-crib.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Info@sweet-crib.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Despite all of the above. Sweet crib reserves the right to refuse, for any reason, whether agreed by the customer or not, to make a refund of payment or receipt back to the product shipped. And it is the customer's responsibility to know this before any purchase.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Another important point to note is that there are specific products that are not returnable or replaceable. Of course, this will be explicitly stated about them in the product description.
Moreover, sometimes there will be different refund guidelines regarding different products. This will be excellent as needed.
Another thing that is important for us to note, is that there are products whose return policy is different from what is written here. This will be explicitly stated on their product page.
Despite all of the above. Sweet crib reserves the right to refuse, for any reason, whether agreed by the customer or not, to make a refund of payment or receipt back to the product sold. And it is the customer's responsibility to know this before any purchase.