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FAQ

Home products

Bottom Line. What are you selling here?

We are a store for home and landscape products. Anything that is somehow related to your home.

Here you will find products for your home, from the simplest to the most unique, that will turn your home into a sweet crib.

There are so many online stores, even those that deal in home products. What is unique about the sweety crib?

What sets the sweety crib apart is its purpose - to upgrade your home. Our main intention and focus are on products that will elevate your home, make it more unique, and less focus on a plate, knife, or fork. As mentioned.

What is your shipping policy?

Precisely for this, we have the sweet page called Shipping Policy. Read it.

What is your refund policy?

Here, too, pay attention to our sweet refund policy page.

Are there any things I need to know before using sweety-crib?

Indeed, there are essential details related to the site's terms of use. Please read our Terms of service page and see for yourself.

Okay, I placed an order. Now what?

First of all - thank you very much.

Second, immediately after your purchase, you will receive an email confirming an order to your email box (along with a confirmation of payment). If no message has arrived, be sure to check your spam box as well, it may be there.

We will present you your order as we received it in the message, and we will update you that we are processing your order.

Once the shipping process begins, we will send you a tracking number, with which you can know in a step-by-step what the condition of your package is.

At any stage, if you have any questions of any kind, please feel free to contact us through the variety of contact channels here on the site.

What international taxes, duties, etc., do I have to pay?

Okay, great question.

It is essential to understand that we cannot know each country's different laws and taxes. Import taxes, customs, and so on.

Therefore, it is essential to know that all these taxes are the customer's sole responsibility!

It is his responsibility to ensure the legality of importing each product into his country, and what exactly the different costs (if any) of each product are in tax aspects and so on.

What do I do if I receive a defective order?

We will, of course, try to prevent such a thing from happening.

But unfortunately, it did happen. Let us know immediately through the "Contact Us" communication channel.

And we need to note that excellence is a way of life for us. Not just in business. But if we are wrong, we will do our best to correct it.

How do I get in touch?

Through the sweet page called "Contact Us."

We are always here - for you.

How can I track my order?

After you successfully place your order, it will take us a few days to process the preparation for shipment. Once we have received the tracking number from our shipping company, it will be forwarded to you immediately to the email you provided at the time of order placement.

If you do not find it, try searching in the spam box.

What is the difference between delivery time and processing time?

Processing time is the time from receipt of your order by us to the point in time at which your product arrived at the shipping company. From that moment, the delivery time begins.

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