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FAQ

Home products

 

 

Bottom Line. What are you selling here?

 

We are a family owned store for home and landscape products. 

Here, you will find products for your home, from the simplest to the most unique ones - that will turn your home into a sweet crib.

 

There are so many home products online stores out there. What is so unique about the sweety crib?

 

What sets the Sweet crib apart is its purpose - to upgrade your home as a whole. Our main intention and focus are on products that will elevate your home as one organic design unit and make it more unique, less focus on a specific plate, knife, or fork.

 

What is your shipping policy?

 

Here is our Shipping Policy. Please read it.

 

What is your refund policy?

 

Here, too, pay attention to our sweet refund policy page.

 

Are there any things I need to know before using sweety-crib?

 

Indeed, essential details are related to the site's terms of use. Please read our Terms of Service / privacy policy pages and see for yourself. We do not do fine print - everything is clearly on the table.

 

Okay, I placed an order. Now what?

 

First of all - thank you very much.

 

Second, immediately after your purchase, you will receive an email confirming an order (along with a confirmation of payment / receipt) in your inbox. If no message has arrived, be sure to check your spam box as well.

We will present your order as we received it in the message and update you that we are processing it.

 

Once the shipping process begins, we will send you a tracking number, which can be used to track your shipment.

 

At any stage, if you have any questions of any kind, please feel free to contact us through the variety of contact channels here on the site.

 

What international taxes, duties, etc., do I have to pay?

 

Okay, great question.

It is essential to understand that we cannot know each country's different laws and taxes. Import taxes, customs, and so on.

Therefore, it is essential to know that all these taxes are the customer's sole responsibility!

It is his responsibility to ensure the legality of importing each product into his country, and what exactly the different costs (if any) of each product are in tax aspects and so on.

 

What do I do if I receive a defective order?

 

We will, of course, try to prevent such a thing from happening.

But unfortunately, In case it did happen. Let us know immediately through the "Contact Us" communication channel.

 

How do I get in touch?

 

Right here - "Contact Us."

We are always here - for you.

 

How can I track my order?

 

After you successfully place your order, it will take us a few days to process the preparation for shipment. Once we have received the tracking number from our shipping company, it will be forwarded to you immediately to the email you provided at the time of order placement.

If you do not find it, try searching in the spam box.

Moreover, you can always track your shipping status right here.

 

What is the difference between delivery time and processing time?

 

Processing time is the time from receipt of your order by us to the point in time at which your product arrived at the shipping company. From that moment, the delivery time begins.

 

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